Frequently Asked Questions

Search for a question or browse our FAQs based on categories.

Vehicle Glass

Glazing

Electrical

Plumbing

COVID-19

Common Questions

How is a windscreen replaced?

First, we prepare the new glass and ensure your vehicle’s interior is protected
Next, we cut the windscreen seal and safely remove the glass from your vehicle using exclusive Ezi-Wire technology.
We apply a strong bonding glue to the new windscreen.
We carefully fit your new windscreen using our expert 1-Tek^® tool.
Next, we use a powerful vacuum to clean any broken glass from your vehicle, ensuring it’s safe inside and out.
In around 90 minutes (for a standard windscreen replacement) O'Brien^® can get you back on the road, fast and safe!
If your vehicle has in-built ADAS technology it usually requires a Cal-Tech^® Recalibration which is performed in branch and requires additional time to complete the process.

General FAQ Topics

Bookings Replace Repair Zip payments Branches Feedback Booking Complaints

Do you have broken glass?
Call us now on 1800 059 829

For emergency glass repair or replacement in your home or business, speak to one of our experts. We'll discuss options, costs and appointment times.

We'd love to help you, but unfortunately cannot assist with:

Cook tops or oven doors
Refrigerator glass
Light and lamp shades

Spectacle repairs
Phone or tablet screens
Curved glass or tanks

Your details

Let's get started! Tell us a few details about yourself and your vehicle so we can get you booked in and your damage fixed.

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We are sorry, but that service isn't currently available in your local area.

To find out if there is an alternative O'Brien^® AutoGlass Branch or O'Brien® Authorised Dealer within reasonable travelling distance, please go to our O'Brien^® Locations page and enter your suburb to check.

Thank you. You will be notified when we are able to service your request.

Thank you for choosing O'Brien!

You’ll hear from us shortly about your task, and we’re looking forward to getting you booked in with one of our experts as soon possible.

Please note O'Brien ® and Laser Plumbing & Electrical have joined forces, so you may be contacted by an O'Brien or Laser electrical/plumbing expert.

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Look out for a call from an (02) 9774 **** number.

Requests placed after 8pm will be contacted the next day.

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Where do you need the work done?

How soon do you need the work done?

Is your plumbing job an emergency?

Click here to find your nearest O’Brien plumbing branch

If you’re making contact after hours your message may not be seen until the next business day, so we recommend you make contact directly with your local plumbing branch by phone so we can get to you quickly.

Is your electrical job an emergency?

Click here to find your nearest O’Brien electrical branch

If you’re making contact after hours your message may not be seen until the next business day, so we recommend you make contact directly with your local electrical branch by phone so we can get to you quickly.

Would you like mobile or branch service?