Frequently Asked Questions

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Payments

If you have any disputes with a transaction involving Zip, please contact the Zip Customer Experience team anytime at hello@care.zip.co or call 02 8294 2345.

  • You can apply for a Zip account in minutes at https://www.obrien.com.au/zip
  • Please note, to apply for a Zip account, you will need to meet the following criteria:
    1. Be an Australian citizen or permanent resident
    2. Be at least 18 years of age
    3. Have a valid Facebook or PayPal account, in your own name
    4. Have a valid debit or credit card, in your own name
    5. Have not declared bankruptcy or insolvency

  • Zip is a reusable account that lets you shop now and pay later. No upfront payments and interest-free always. Make as many purchases as you like up to your account limit, then set up flexible repayments to suit your lifestyle. You can find more information, including terms and conditions here.
  • We accept Zip for all O'Brien® AutoGlass and O'Brien® Glass purchases.

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O'Brien
Damage

Do you have broken glass?
Call us now on 1800 059 829

For emergency glass repair or replacement in your home or business, speak to one of our experts. We'll discuss options, costs and appointment times.

We'd love to help you, but unfortunately cannot assist with:

  • Cook tops or oven doors
  • Refrigerator glass
  • Light and lamp shades
  • Spectacle repairs
  • Phone or tablet screens
  • Curved glass or tanks
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Please note O'Brien ® and Laser Plumbing & Electrical have joined forces, so you may be contacted by an O'Brien or Laser electrical/plumbing expert.

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Damage

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If you’re making contact after hours your message may not be seen until the next business day, so we recommend you make contact directly with your local plumbing branch by phone so we can get to you quickly.

Damage

Is your electrical job an emergency?

Click here to find your nearest O’Brien electrical branch

If you’re making contact after hours your message may not be seen until the next business day, so we recommend you make contact directly with your local electrical branch by phone so we can get to you quickly.

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